Reporter-rhtsupport (1) Linux Manual Page

reporter-rhtsupport – Reports problem to RHTSupport.

Synopsis

reporter-rhtsupport [-v] [-c CONFFILE] [-F FMTFILE] [-u -C UR_CONFFILE] -d DIR

Or:

reporter-rhtsupport [-v] [-c CONFFILE] [-d DIR] -t[ID] FILE…

Description

The tool reads problem directory DIR. Then it logs in to RHTSupport and creates a new case.

The tool can be configured to submit an uReport to RHTSupport together with creating a new case.

The URL to new case is printed to stdout and recorded in reported_to element in DIR.

If not specified, CONFFILE defaults to /etc/libreport/plugins/rhtsupport.conf.

Option -t uploads FILEs to the already created case on RHTSupport site. The case ID is retrieved from directory specified by -d DIR. If problem data in DIR was never reported to RHTSupport, upload will fail.

Option -tCASE uploads FILEs to the case CASE on RHTSupport site. -d DIR is ignored.

Option -u uploads uReport along with creating a new case. uReport configuration is loaded from UR_CONFFILE which defaults to /etc/libreport/plugins/ureport.conf.

Configuration file

Configuration file lines should have PARAM = VALUE format. The parameters are:

Login

Password

Password to RHTSupport account.

URL

HTTP(S) address. (default: m[blue]https://api.access.redhat.com/rsm[])

SSLVerify

Use yes/true/on/1 to verify server’s SSL certificate. (default: yes)

SubmitUReport

Use yes/true/on/1 to enable submitting uReport together wit creating a new case. (default: no)

Parameters can be overridden via $RHTSupport_PARAM environment variables.

Integration with ABRT events

reporter-rhtsupport can be used as an ABRT reporter. Example fragment for /etc/libreport/report_event.conf:

# Report Python crashes

EVENT=report_RHTSupport analyzer=Python

 reporter-rhtsupport -d . -c /etc/libreport/plugins/rhtsupport.conf

Options

-d DIR

Path to problem directory.

-c CONFFILE

Path to configuration file.

-t[ID]

Upload FILEs to the already created case on RHTSupport site.

-u

Submit uReport together with creating a new case.

-C UR_CONFFILE

Configuration file for submitting uReports.

-F CONF_FORMAT_FILE

Formatting file for a new case.

Files

/usr/share/libreport/conf.d/plugins/rhtsupport.conf

Readonly default configuration files.

/etc/libreport/plugins/rhtsupport.conf

Configuration file.

reporter-rhtsupport (1) Linux Manual Page